Sustainable long- term solutions are more conducive to growth than immediate solutions.
An SLA (Service Level Agreement is a commitment between us the service provider and you the client. The longer-term benefits of having a SLA or Service Level Agreement with Live Electronic Living means clients save on overall costs and have a more long-term sustainable solution. MSP’s (Managed Service Providers) like Live Electronic Living play an important role in ensuring you get a better bang-for-your-buck.The SLA in general describes the core services provided to customers and details their responsibilities in making sure that the objectives are in accordance with the Service Level Agreement.
Clear and concise definition of the service provided by the SLA
The correct procedure when one identifies a problem
The channel to contact that will handle the problem or that manages the process of resolving the problem
The time-period one is able to contact the MSP (Managed Service Provider) support centre that resolves the problem
Confidentiality: To ensure customer's personal data is protected
All services that require support and or maintenance are generally included in the SLA. Customers have a clear understanding what to expect in terms of quality of service and in cases when requirements are not met, what solution to expect from the Managed Service Provider. A definition of who does what in the SLA
SLAs separate the roles of the provider and customer, with such understanding that the customer knows who to call to for support if in case he/she needs help. Regular system health checks (monthly or quarterly) save you time and give you better 'bang for your buck'.
Crestron allows us to build solid reliable systems that are built to handle the rigors of everyday wear and tear.